What does wagering mean?
Wagering refers to the requirement to bet a certain amount of funds before a bonus can be converted into withdrawable cash. It is a multiplier applied to the bonus amount; the more you bet on qualifying games, the closer you get to completing the requirement and unlocking your winnings.
Why can't I withdraw my bonus?
Bonus funds are generally not withdrawable immediately. They must first meet the wagering requirements specified in the offer's terms. Once the playthrough is complete and any other conditions are met, the remaining bonus funds are converted into real money that you can withdraw.
Why did my balance drop when I claimed an offer?
This usually happens because the system prioritizes the use of your real money balance before utilizing bonus funds, or conversely, some bonuses may lock your deposit until wagering is completed. Always check the specific balance usage order in the offer's terms.
Do all games count equally?
No, different games have different contribution rates. Slots typically contribute the most toward wagering requirements, while table games or live dealer games may contribute significantly less or not at all due to their lower house edge.
Can I hold two bonuses at once?
Generally, only one active bonus is permitted per account at any given time. If you claim a new offer while another is active, you may forfeit the remaining funds and progress of the previous bonus. Refer to the promotions page for specific rules.
What happens when a bonus expires?
If the wagering requirements are not met within the designated timeframe, the bonus funds and any winnings generated from them are typically removed from your account. Time limits are clearly displayed with each individual offer.
Can I cancel a bonus?
Most platforms allow players to opt-out or cancel a bonus. However, doing so usually means you forfeit all bonus funds and any winnings accrued using those funds. Contact support if you wish to cancel an active promotion.
Where do I check my wagering progress?
You can track your progress through the bonus section of your account profile. This area shows how much you have wagered so far and the remaining amount required to unlock your bonus funds as real cash.